Shipping Policy
Straightforward details on how your order is processed, shipped, and tracked.
Most orders are processed within 1–3 business days after payment is confirmed. Larger or personalized items may require additional handling time before they leave the warehouse.
Standard delivery in the contiguous United States typically arrives within 3–8 business days after processing. Delivery timelines to Alaska, Hawaii, and remote areas may be longer.
Because our warehouse network is spread across multiple facilities, items in the same order may arrive separately and on different days. You'll receive a tracking notification for each shipment.
Carrier disruptions, weather events, and demand spikes around holidays can affect delivery times. We monitor every order, and if a significant delay is expected we'll email you with an updated ETA.
Tracking your order
As soon as your order ships, we'll send tracking information to the email address on your account. You can also review live order status any time from your Account → Orders page.
Address changes
If you need to update your shipping address, contact support as soon as possible. Once an order enters processing, address changes may no longer be possible.
Lost or damaged in transit
If your package is marked delivered but not received, or arrives damaged, please open a report from our Support page within 15 days of the delivery date so we can work with the carrier on your behalf.
Returns
We accept returns and refund requests within 15 days of delivery for damaged, defective, incorrect, or missing items. Start a return from our Support page and include a photo of the issue so we can resolve it quickly.